Customer Gamiss Reviews can be a very important tool for attracting new customers, and evaluating your operation to ascertain areas that might need improvement. However, at what point if you don’t ask customers for reviews? When has too much time to anticipate customers to accurately give an overview of your service? Whether you are asking them to complete a private review or comment type, or asking them to post online, it is important to remember that you ought to try to do so within a reasonable timeframe.
For instance, it will not make a great deal of sense to ask customers for reviews a couple of years after you performed the work. Sure it may be helpful to post some testimonials on your own website from customers a few decades back. It shows not just that you’ve been in business for a little while, but you continue to provide a high degree of success over time. Potential customers like to see this type of consistency in great service. But it is not reasonable to expect your clients from years past to write a review for you.
Should you see your customers for a type of ‘debriefing’ following every project, that is the best opportunity to inquire for a review. You’ve just explained to them everything you did to them, and you’re probably asking them to sign a paper or two. Throw in a review form that they can fill out right then and there, or email back to you. If you are pushing for online customer testimonials, mention posting an individual online or on your site.
If you do not wish to request a review directly after work is complete for whatever reason, try not to wait too long. Your services may consume a whole lot of your own life, but odds are they do not consume much of your clients’ lives. When the service is done, they probably forget about it until they need the service again. Conduct a followup phone call the day or so after the work was completed, but no more than a week afterwards.
Don’t be frustrated with a terrible review here and there. Should they get overwhelming, you have a problem. But think of the occasional bad review as an opportunity to respond (most inspection services permit the enterprise to respond) and demonstrate your willingness to make things right.